Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a bitcoin casino we cover? Here's how to reach Bitcoin Casinos and what we can actually help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as you can — the casino name, the page you're referring to, and screenshots if relevant — so we can look into it properly.
What we can help with
- Corrections or updates to a casino review, bonus term, or rating listed on the site
- Feedback on your own experience with a site we've reviewed, whether positive or negative
- Questions about how we assess and rank the crypto casinos listed on 4umf.com
- General enquiries about the site, its content, or how it's put together
What we can't help with
We're an independent review and comparison site — we don't operate any of the casinos listed here, so we can't process deposits or withdrawals, verify your identity, resolve account disputes, or access your funds on any operator's behalf. If you're having a problem with a specific casino — a delayed payout, a locked account, a bonus dispute — you'll need to contact that casino's own support team directly, since only they can act on your account.
If a dispute with an operator doesn't get resolved to your satisfaction, check the casino's licensing body (commonly Curaçao or Anjouan for offshore crypto sites) for any complaint process they may offer. We can't intervene in individual account issues ourselves.
Responsible gambling support
If gambling has stopped feeling fun, or you're worried about your own play or someone else's, help is available. In the US, you can call the National Problem Gambling Helpline at 1-800-GAMBLER, free and confidential. Our Responsible Gambling page has more on setting limits, recognising warning signs, and the tools available — though it's worth knowing that offshore crypto casinos often don't offer the same self-exclusion or player-protection tools as state-regulated US operators, so building your own limits in advance matters.
Before you write in about a specific site
A few things are worth checking first, since they answer most of the questions we get:
- Read the casino's own terms for the bonus or feature in question — wagering requirements, time limits and state exclusions are usually spelled out there
- Confirm your state isn't on that operator's restricted list, since availability varies by site and by state
- Check our review of the site in question for licensing details and known limitations before assuming something is a fault on our end
Learn more about the sites we cover
For background on who writes and reviews this site, see our About Us page. If you're weighing up options outside the US market too, our Non GamStop Casinos guide covers UK-facing sites. Our full Terms and Conditions explain how we operate, including our editorial approach and any commercial relationships with the operators we list.
A note on our reviews and rankings
Bitcoin Casinos may earn a commission when readers sign up with an operator through links on this site. That relationship never decides how a casino is ranked — our ratings are based on factors like coin support, licensing, game variety, payout speed and bonus terms, not on who pays the most. If you think a review has gotten something wrong, that's exactly the kind of message we want to hear about.
This site is intended for adults of legal gambling age only — 18+ or 21+ depending on the operator and your state's rules. Gambling involves real financial risk, and crypto adds price volatility on top of that; only ever play with money you can afford to lose. Any tax questions related to gambling winnings or crypto gains should go to a qualified tax professional, not to us.